Terms of Service

1 Parties & Framework

1.1 The Veloxguest platform and related infrastructure are made available by Veloxguest Limited, an Irish-registered limited liability company, with offices at 60 Plunkett Hall, Dublin 13, Ireland (hereinafter referred to as "Veloxguest", "us", "we", or "our").

1.2 In these TOS, depending on context, you and/or your business entity are referred to as the "Subscriber", the "User", the "Licensee", or "you".

2 Definitions & Interpretation

2.1 In this Agreement, the following capitalized terms shall have the specific meanings below:

1. "Agreement" means these TOS as updated from time to time, including any associated privacy documentation, system agreements, or physical service setups executed by the parties.
2. "Charges" means the transactional or recurring subscription fees payable by a Subscriber to Veloxguest for platform access and hardware deployment.
3. "Effective Date" means the date that access to the Veloxguest service is first provisioned via public system deployment, dashboard launch, or hardware setup.
4. "Intellectual Property Rights" means all copyrights, trademarks, business design assets, database structures, interface code models, trade secrets, and system mechanics globally.
5. "Licensee Data" means any electronic messages, logs, or room identifiers handled during active operations via the web-access gateway or management portals.
6. "Platform" means the proprietary cloud architecture, direct messaging channels, team interface screens, and software layers engineered by Veloxguest.
7. "Subscriber" means the commercial hotel property or enterprise company provisioning Veloxguest touchpoints for its properties.
8. "User" means an individual hotel guest utilizing the temporary, non-login direct web interface or a staff operator utilizing the management panel.

3 Platform Licensing & Use Cases

3.1 Subject to compliance with commercial terms and structural requirements, Veloxguest hereby grants a non-exclusive, non-transferable, revocable license to access the Platform during the active term of deployment.

3.2 For Guests (End-Users): Access is limited strictly to a session-based environment initialized by QR gateway validation. It does not create a permanent profile, account history, or billing obligation.

3.3 For Corporate Entities (Subscribers): Access to manager dashboard modules allows operational performance tracking and guest coordination based on active subscription profiles.

4 Licensee Restrictions & Behavioral Rules

4.1 Licensees shall not modify, alter, reverse compile, disassemble, frame, mirror, or attempt to replicate any source architectures, logic layouts, or functional code components belonging to Veloxguest.

4.2 You may not use the Platform or website interfaces to transmit any text content or media assets that are abusive, defamatory, harassing, obscene, or legally non-compliant under Irish law.

4.3 Licensees shall not access any part of the system environment to build competitive products, run automated scrapers, or launch malicious data extraction exploits against our cloud infrastructure.

5 Licensee Data & GDPR Handling

5.1 Veloxguest processes transactional platform requests as a Data Processor on behalf of the commercial Subscriber (the Hotel Property), who serves as the Data Controller.

5.2 All live-session operations, text communications, and active parameters are processed strictly within data center facilities based in the European Economic Area (EEA) via secure infrastructure (including Hostinger and Google Cloud environments).

5.3 Anonymity & Minimization: Our operational footprint omits consumer name records, profile emails, or direct personal registry profiles. Data lifecycles are session-bound, initiating auto-deletion logic immediately upon stay expiration or QR reset cycles.

6 Proprietary Rights & Marketing Usage

6.1 Veloxguest retains exclusive title, brand equity, structural ownership, and intellectual control over all software environments, database architectures, graphics patterns, and display features.

6.2 The Subscriber grants Veloxguest a limited, royalty-free license to use its brand name and corporate logo for identification purposes in general customer case-studies, investor presentations, and portfolio rosters.

7 Warranty Exclusions & Operational Safety

7.1 The software and website architectures are delivered on an "as is" and "as available" operational basis. Veloxguest does not issue explicit warranties regarding absolute bug-free operations, cross-browser performance parity, or uninterrupted cloud availability.

7.2 Fulfillment Disclaimer: Veloxguest functions solely as an interface pipe. The final physical delivery of room-service, taxi bookings, or cleanings remains the exclusive legal liability of the respective Hotel Property.

8 Limitation of Financial Liability

8.1 To the absolute extent permitted under Irish corporate statutes, Veloxguest Limited shall not be held liable for indirect losses, data degradation errors, revenue drops, or operational interruptions resulting from server fluctuations.

8.2 The maximum total aggregate financial liability of Veloxguest under any event or claim profile shall never exceed the absolute volume of contract Charges actually paid by the Subscriber to Veloxguest within the immediate twelve (12) month duration preceding the dispute timeline.

9 Legal Jurisdiction & Severability

9.1 This structural framework, along with all public digital platform terms, is governed entirely by the laws of Ireland. The courts of Ireland hold exclusive jurisdiction over any contractual disputes or system structural claims.

9.2 If any provision within this Agreement is deemed illegal or unenforceable by an authoritative legal tribunal, the surrounding clauses and parameters shall retain their full regulatory force and effect.